Training and Education

Time to enjoy learning again!

Our aim is to deliver training that is fun, interactive and useful!

Facilitator Jen Flakemore has over 20 years experience in healthcare practice management. She has taught the Diploma of Leadership and Management and run workshops for practice managers and practice staff in Geelong, Melbourne and Regional Victoria. Our training sessions can be individualised to meet your needs. Learning should be lifelong and it should be fun!

Practice Manager Workshops

Do you have a larger group of practice managers wanting professional development?  We offer a range of topics from Leadership to Team Building. From Managing Change to Performance Management. 

Workshops can be adapted for your reception team as well


The art of communication is critical. Help your team understand it’s not just what they say but how they say it!

Dealing with demanding patient behaviours

Gain the skills to effectively deal with patients with difficult behaviours and feel more confident to handle these situations.

Privacy and Confidentiality

Understand and apply the principles of privacy and confidentiality in everyday settings.

Customer Service for Healthcare Practices

Support staff are the face of the healthcare practice. Give them the skills to deliver great customer service that builds an even better practice.

Managing Positive and Negative Feedback for Continuous Quality Improvement

Handling complaints and compliments effectively results in a range of improvements to your practice that help with accreditation and risk management.

Change Management

Learn strategies to ease the change process and create the best possible chance of implementing change successfully.

Team Work

Help to build your team from the inside out

Something different?

We can build training sessions specifically to address your practice's unique needs. Just ask, we're here to help.